Faqs

Overview

Is the certification really free? What's the Catch?

The ACTION Personal Trainer Certification is absolutely free. You can download our 300 page textbook, study and pass the exam, and become a certified personal trainer without ever paying any money to ACTION Certification. However, we offer a bundle of extras including live instruction and teacher support for only $65 (currently on sale for $34.95). We think you will want to upgrade. (Please note that PSI/Lasergrade charges a $60 test center fee).

How can you offer so much for so little money?

It’s a numbers game really. We can either provide a high quality education and certification program to a few people or we can make the same program accessible to thousands of people. We want to be the largest certification provider for personal trainers. The only way to do that is to radically change the way our industry operates.

What are you trying to change about the industry?

We think the emphasis needs to be on education rather than just certification. We have seen too many certified personal trainers who have no idea what they are doing. This lack of quality control is devaluing our industry. So by making a quality education available at a reasonable price, we can produce highly qualified personal trainers and dramatically alter the way this industry operates.

Are you accredited by the NCCA?

Not yet, but we are working on it. We have developed our Exam that is built to the required NCCA standards which is now available at over 250 testing centers across North America. There is a ton of paperwork to be completed and significant expenses involved. In the meantime, we will continue to build our reputation through word of mouth and educating the major employers in the industry about our program. By delivering a quality education and certification at an unbelievable price, our reputation will grow throughout the industry. However, we understand how this industry works. So we have made it a top priority to complete the NCCA accreditation process so that they can tell us what we already know: This is a great program!

But will I be able to get a job?

We think so. We aggressively work with the major chains to educate the hiring managers on the benefits of ACTION Personal Trainer Certification. Our emphasis on education, live instruction, and practical knowledge are very attractive to gyms looking for personal trainers that can be effective from the first day. Our Pro Plan members get access to our private job board which has hundreds of personal training jobs available.

Do you offer Phone Support?

Not at this time. We currently offer email, chat and webinar (screen-sharing) support. We use these more efficient methods to keep our costs and prices down. Phone support is very inefficient. Our staff can answer about 60 emails an hour compared to 5-10 phone calls during the same time. However, we recognize that certain issues are better handled over the phone. In these circumstances our support staff and instructors can escalate to a phone call.

Are there any time limits to complete the course?

There are no time limits. You can attend online classes, get support and use all the tools as long as you like...even after you pass the exam.

The Plans

What is the difference between the Basic Plan and the Pro Plan?

Let’s start with the similarities. Both the basic plan and the pro plan offer the exact same personal trainer certification, same textbook, same exam. The main difference is the level of support you receive. The Basic plan is free but offers little support or extras. The Pro Plan gives you access to valuable benefits like Live Instruction, downloadable training videos, flash cards and unlimited practice exams to help you study. Also thrown in is 24/7 email support from instructors, career guidance and a private job board, plus much more. Check out our comparison table for the full breakdown of the differences.

Do I have to give my credit card information to register for the Basic Plan?

With the introduction of our exam built to NCCA Standards and our ACTION Personal Training System, we are now requiring a credit card to help with identity verification. When you register with us we do a $1 authorization on the card (not a charge, no money is transferred). Once this authorization is completed, we immediately void it so it has no effect on your account or available spending limit.

Can I upgrade to the Pro Plan after registering for the Basic plan?

Yes.

The Materials

How do I get access to the textbook?

Once you register for the certification, you can login and download the textbook. It is in PDF format and can be transferred to other computers, mobile devices, iphones and e-book readers. You can also print it out.

Will you ship the textbook to me?

The textbook is available for immediate download and printing. However, you can purchase a hard copy of the 314 page textbook for $29.95 and have it shipped to you (free shipping).

Can I Read the Textbook on my iPhone?

The ACTION textbook is in PDF format which can be read with the free Adobe Acrobat Reader. However, given the large textbook file size, some ACTION members have reported success using an iPhone App called Good Reader with specializes in viewing large PDF files on the iPhone.

If I register for the Pro Plan, how will I get access to all the extras?

Once you register for the Pro Plan, you can login and access your personal portal page that contains links to many extra resources.

The Education

How do the online classes work?

We hold training classes using web conferencing technology. You can watch the instructors live presentation on your screen and participate in the classroom through your telephone or computer speakers. You can ask questions and share your insights with the class. Class schedules vary to allow as many people as possible to attend.

What if I can’t attend a class?

We record each of the online classes. So if you miss one, you can download the recording and watch it at your convenience.

What if I have a question for the teacher?

You can ask questions during the online classes. You can also submit questions to your instructor and other students through our discussion forums.

The Exam

How do I take the exam?

The ACTION Certification exam must be taken at a PSI/Lasergrade Test Center.

Locating a Test Center Near You

You can locate the test center nearest you by going to the PSI/Lasergrade web site.

  1. Select "Certification/Professional Associations" from the drop down list
  2. Select "ACTION Certification" from the second drop down list
  3. Select the radio button next to the exam name "ACTION Certified Personal Trainer Examination"
  4. Click the Continue Button
  5. Enter your zip code and then select your location that will appear immediately below the search box. If you don't select the location from the list, your search will produce no results.
  6. Click the search button

Note: You will often find closer Test Centers on page 2 of the search results

 

What if I fail the exam?

If you fail the exam, you can retake the exam. PSI/Lasergrade will charge you $60 each time you take the exam. You must wait one day before scheduling to take the exam again.

Why do you charge for exam retests?

We actually don't charge anything. But PSI/Lasergrade charges $60 each time you take the exam to cover their costs of operating the test center.

What is the exam like?

The ACTION Certification exam built to NCCA Accreditation standards is available at over 250 test centers across the United States and Canada.

 

Exam Details

There are 150 multiple choice questions.

You have 2.5 hours to complete the exam.

You must get 70% or more to pass the exam.

Upon completing the exam, your exam will be graded immediately and you will be issued a score report. Please keep this score report. PSI/Lasergrade will automatically send us your score within 2 business days. But in the event an error occurs, your score report is your proof of passing the exam.

If you fail the exam, there is no waiting period. You can reschedule to take the exam again. PSI/Lasergrade will charge you their $60 testing fee each time you take the exam so make sure you are prepared.

 

What is covered on the exam?

The exam covers all the subjects included in the textbook including anatomy, biomechanics, client assessment, program design, safety, legal and business topics. You should understand (not memorize) these concepts. Our Pro Plan gives you access to flash cards and practice exams that further emphasize the concepts that are included on the exam.

Can I pass the exam if I only register for the Basic plan?

Definitely. If you have prior experience in the fitness industry or have a background in exercise science, you can pass the exam. Also, if you are a good book learner, you can pass the exam. But if neither of those things apply to you, then we recommend taking advantage of all the instructions and educational extras that are available through the Pro plan.

What do I get once I pass the exam?

Upon passing the exam, you can download your personalized certificate you can use to help get your first job. If you are a Pro Plan member, you also have access to a personalized letter of recommendation, career counselors, and our private job board.

Other

Do you require recertification?

Yes, you must recertify every two years. The cost is $65. We offer free continuing education units through our online classes. This is hundreds of dollars less expensive than any of the other certifications.

Do you plan on adding specialty certifications that enable me to train special populations like the obese, children and seniors?

Our main certification program covers the principles required to train these populations. You don’t need to purchase additional certifications.

Testimonials

This course is extremely detailed and will challenge the most seasoned of fitness professionals. Whether you are new to the fitness industry, or already have a successful career thiis course will introduce new and fresh concepts that will enhance your body of knowledge.
Curley Birdsong http://www.personaltrainercentral.com/trainers/profile.plx?ID=2730 2010-04-25 Read More »

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